Frequently Asked Questions
Everything you need to know about shopping at Jokers Costume Mega Store.
How long does shipping take for my costume?
We offer standard and express shipping options. Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-2 business days depending on your location.
What is your return policy for seasonal outfits?
We accept returns within 30 days of purchase, provided the costume is unworn, in its original packaging, and includes all accessories. Please note that seasonal items may have specific return cut-off dates.
How do I ensure I choose the correct size?
Each product page features a detailed size chart specific to that brand. We recommend measuring yourself and comparing it to the chart, as costume sizing often differs from standard everyday clothing.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are the accessories shown in the photos included?
Product descriptions clearly list what is included in the package. If an item like a wig, sword, or shoes is not listed in the 'Includes' section, it is sold separately.